Refund & Return Policy

Refund & Return Policy – CURVANA

Due to the intimate nature of lingerie products, we follow strict hygiene and quality standards.

Returns

• Returns are accepted only for damaged, defective, or incorrect items.

• The issue must be reported within 7 days of delivery.

• Items must be unused, unwashed, and in original packaging with tags intact.

Non-Returnable Items

For hygiene reasons, the following items are not eligible for return or exchange:

• Used or tried-on lingerie

• Panties, bras, or sets once opened (unless defective)

Refunds

• Once approved, refunds will be processed to the original payment method.

• Refunds may take 5–10 business days depending on your bank or payment provider.

How to Request a Return

Please email support@curvana.in with:

• Order ID

• Clear images/video of the issue

• Description of the problem

Our team will assist you promptly.